Goods In


Q. How do I make a booking?

If you wish to deliver goods to Chiltern Cold Storage Group, please email bookings@chiltern.co

You will need to include certain delivery information including:

  • PO number
  • Product description
  • Quantity of goods
  • Temperature

You will then be issued a unique booking reference number that will need to be quoted when delivering to our premises.


Q. How does the company ensure the quality of goods being delivered into store?

Upon arrival at Chiltern all delivery vehicles are checked to ensure they are clean, free from odours that could cause taint and free from any potential contaminate.

All deliveries are off loaded and inspected in the enclosed loading bay.

Product temperature checks are taken from the back, middle and front of the load. The receipted goods target temperature is 0 to + 3°C for chilled goods and -18°C or below for frozen.

A goods receipt form is completed recording the following:

  • Customers product code
  • Use by date
  • Quantity
  • Product description
  • Unique pallet number
  • Any damage
  • Outer packaging clean and dry

Goods are moved into the chill or frozen chamber and located in pallet positions within the racked arrangement. All information will then be entered into the computerised stock control system.

If a delivery does not meet one or more of the above criteria at any point the customer/owner of the goods is contacted immediately and advice sought as to whether to accept or reject all or part of the delivery.


Q. Are goods for despatch checked for quality prior to being despatched?

All collecting vehicles are inspected prior to loading to ensure they are clean, free from odours that could cause taint and free from any potential contaminates. The state of the vehicle is then recorded on the dispatch paperwork.

If the vehicle is considered unsuitable for loading the customer/owner of the goods is contacted immediately and advice sought on what action to take.

Products are loaded quickly and taken directly from the chamber and placed onto the vehicle to prevent temperature abuse, all carried out on a sealed loading bay.

All products are inspected upon loading to ensure they are:

  • Correctly coded
  • Within the appropriate depot life and shelf life requirements
  • Correct quantity
  • Safely stacked or palletised
  • The correct temperature


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